Refund policy

Two return tracks

Brewora offers a 30-calendar-day return window from the date you receive your order. This 30-day window is a voluntary commercial policy and applies in addition to, not in replacement of, your statutory rights.

Track 1: Statutory right of withdrawal (14 days)

If you are a consumer resident in France or another EU Member State, you have a statutory right to withdraw from a distance contract within 14 days from the day you, or a third party designated by you other than the carrier, physically take possession of the goods, in accordance with Article L221-18 of the French Code de la consommation. You do not need to justify your decision. During this 14-day period, you may handle the goods only to the extent necessary to establish their nature, characteristics and functioning; you do not need to return them in “unused” condition for the exercise of this statutory right.

To exercise the right of withdrawal, you may use the standard withdrawal form reproduced below, or send an unambiguous statement by email to info@brewora.my. 

Return shipping costs for the exercise of the statutory right of withdrawal are borne by Brewora. The refund will include the price of the goods and the initial standard delivery charge; if you chose a delivery method more expensive than the standard option, the additional cost will not be refunded.

Track 2: Voluntary 30-day return (beyond the 14-day statutory period)

For returns initiated after the 14-day statutory period but within 30 calendar days of receipt, the following conditions apply:

• Non-quality returns: the item must be unused, with original packaging, tags, manuals and accessories complete.

• Quality-related returns (defective, damaged in transit, or wrong item): the “unused” condition does not apply; please attach photographs.

Opened food and consumable products (coffee beans, ground coffee, related consumables) cannot be returned under Track 2 for food safety and freshness reasons. Activated or registered electronic devices may be subject to a depreciation deduction, assessed on a case-by-case basis at the time of return review.

How to initiate a return

Email info@brewora.my with the following four items: order number, purchase date, product name, and reason for return (with photos for quality issues). We respond within 1–2 business days with a return authorization (RA) number and, for quality issues, a prepaid return label. The item must be shipped within 14 days of the RA number being issued; after that the RA expires.

Refund timing

Once the returned item reaches our returns processing point, we complete inspection and the refund decision within 1–2 business days. The refund is then issued to the original payment method. Please allow up to 8 business days for the funds to appear on your original payment method, depending on your bank or payment provider. We notify you by email at the address used for the order once the refund is issued; if email delivery fails, we will attempt to reach you by phone.

Non-returnable items

Gift cards, opened food and consumable products, items marked “final sale” at the time of purchase, and items damaged through misuse are not eligible under the voluntary 30-day policy. The statutory right of withdrawal is not affected by this list except where a statutory exclusion applies under Article L221-28 of the Code de la consommation. 

 

Address

Brewora, 2500 E Redstone Ave, Crestview, FL 32539, United States
info@brewora.my
+1 251 269 6999
Monday–Friday, 9:00 AM–6:00 PM (CT)